DefinitionWhat exactly is routine janitorial cleaning (Unterhaltsreinigung)?
Routine janitorial cleaning is the regular, recurring cleaning and care of premises at set intervals. It keeps floors, surfaces, and restroom fixtures hygienic and preserves their value. At Ruiz, it covers the ongoing cleaning of workstations, kitchens, restrooms, and high-traffic areas.
DifferenceWhat’s the difference between janitorial cleaning and office cleaning?
Janitorial cleaning is the industry’s umbrella term for all regularly recurring cleaning work in commercial buildings. Office cleaning is a specialized subset of janitorial cleaning, tailored specifically to administrative offices, law firms, and other office space. Most of our clients book janitorial cleaning for their offices.
DifferenceHow is janitorial cleaning different from deep cleaning?
Janitorial cleaning maintains your everyday standard of cleanliness on a daily or weekly schedule. Deep cleaning, by contrast, is an intensive, occasional form of specialty cleaning: it removes stubborn dirt, deep-cleans floor coverings by machine, or renews protective coatings. We recommend adding a deep cleaning 1–2 times a year.
PricingHow much do commercial janitorial services in Hamburg cost per month?
Our janitorial cleaning is billed as a transparent monthly flat rate. Prices start at €361.96 net per month for up to 150 m² cleaned once a week. For larger spaces, the rate rises linearly in 25 m² increments. For example, 250 m² cleaned twice a week comes to €580.06 net per month — including supplies, cover for absences, and insurance.
FrequencyWhich cleaning frequency is right for our company?
Small offices of up to 150 m² usually get by with one cleaning a week. For mid-size spaces of 150 to 500 m², or offices with frequent client visits, 2–3 cleanings a week are the proven standard. We clean large spaces of 500 m² or more, or those with heavy visitor traffic, every business day (5×/week). We’ll go over the exact recommendation with you during the site visit.
HygieneHow do you make sure germs don’t spread from one area to another?
We strictly follow the HACCP-compliant four-color system: red cleaning cloths are used only for toilets and urinals, yellow for the rest of the restroom, blue for furniture and desks, and green for kitchens and break rooms. This rules out cross-contamination.
StaffDo you use your own staff or subcontractors?
Ruiz relies exclusively on its own staff: more than 20 permanently employed cleaners from 11 countries — 0% of our work goes to subcontractors. All employees are paid above the collectively agreed wage, hold a clean police clearance certificate, and have signed a confidentiality agreement (NDA). Our page Office cleaning without subcontractors explains what difference this makes day to day and how you can verify it.
How it worksCan the cleaning take place outside our business hours?
Yes — for most of our clients, that’s the norm. We clean early in the morning, starting at 6 a.m., or in the evening after the office closes. We accept keys and alarm codes only against a complete, signed handover record. Every site is looked after by its own dedicated team.
ContractWhat contract terms and notice periods apply?
Our contracts can be canceled monthly. We deliberately avoid multi-year lock-in contracts and automatic renewals. If you’re not satisfied with our work, you’re free to leave at the end of any month. We keep clients through quality, not contract clauses.
StartHow quickly can janitorial cleaning start at our office?
You’ll get your non-binding monthly price in 30 seconds in the chat, or within 24 hours as a written quote. After the free site visit, we agree on the scope of work and the start date — depending on available team capacity, we usually start within 2 to 7 business days.