FAQ: office cleaning in St. Pauli
Frequently asked questions about office cleaning in St. Pauli
Everything you need to know about pricing, landmark offices, discretion, and getting started — for commercial offices in St. Pauli.
PricingHow much does office cleaning in St. Pauli cost per month?
Office cleaning in St. Pauli is billed as a fixed monthly rate based on square meters and cleaning frequency: for up to 150 m² cleaned once a week, it starts at €361.96 net per month, plus 19% VAT. The rate fully covers wages above the collectively agreed wage, social security contributions for your dedicated team, cleaning concentrates from Dr. Schnell and TANA green care, professional equipment, travel, and business liability insurance (€5 million). See the pricing examples above for specific figures for 150 m², 300 m², and 500 m². In the live chat, Eliza calculates your exact, non-binding price in 30 seconds.
PricingDoes the online chat price apply without an on-site visit?
Yes. In our live chat, Eliza gives you your non-binding instant final price in 30 seconds — calculated from floor area and cleaning frequency, free of charge and without sign-up. That price applies even without a prior site visit. If you already have your own specification, you can upload it right in the chat. You’ll receive a non-binding written quote by email within 24 hours.
SecurityDoes Ruiz Büroreinigung use subcontractors or temp agency workers?
No. All cleaning work is done by our own permanent employees — no subcontractors, no temp agency staff. Our team includes more than 20 permanent employees from 11 countries. Every cleaner holds a police clearance certificate and signs an in-house confidentiality agreement (NDA). Since our founding in 2019, exactly one team member has left — your office is usually cleaned by the same team every week, with the same site manager.
ServicesDo you also clean restaurants, bars, clubs, or private homes in St. Pauli?
No. Ruiz Büroreinigung Hamburg serves only commercial B2B offices, law firms, notary offices, agencies, and tech companies. As a matter of principle, we don’t clean nightclubs, bars, restaurants, or private homes — so we can stay strictly focused on quality for Hamburg offices.
St. PauliCan you clean modern landmark offices and floor-to-ceiling glass facades?
Yes — modern glass architecture is one of our core strengths. For glass facades and meeting pods, we use Unger’s reverse-osmosis purified-water method — entirely without chemical cleaning agents, for residue-free, streak-free clarity. We vacuum carpeted office areas with powerful Numatic brush vacuums.
HoursWhen will our office in St. Pauli be cleaned?
We clean flexibly outside your core working hours: either early in the morning, before work starts, or in the evening, once your team has left for the day. On request, we also clean on Saturdays. With dedicated teams, your day-to-day business and client meetings stay undisturbed. We accept keys, access fobs, and alarm codes against a signed handover record.
ContractIs there a minimum contract term?
No. All Ruiz contracts can be canceled monthly. You decide again every month. If you move, downsize, or grow and need to adjust your floor space or cleaning frequency, that’s easy to do at the start of any month.
QualityWhat happens if something isn’t right?
Let us know in the live chat, by email, or by phone at +49 40 54 814 832; our dedicated team will put it right at no extra charge — on the same working day.
PricingWhat is not included in the monthly price?
The monthly price does not include, among other things, consumables (soap, paper towels, toilet paper) or additional services such as exterior window cleaning, deep cleaning, carpet deep cleaning, and special surfaces. For these additional services, you’ll receive a non-binding quote within 24 hours; the binding fixed price is set after the site visit. The monthly price does include all 30 tasks in the service specification (Leistungsverzeichnis), cleaning agents, equipment, travel, and business liability insurance up to €5 million.
TravelIs there an extra charge for travel to St. Pauli?
No, travel is included in the monthly price. We agree on vehicle access, parking, and times with you before the first appointment.
PricingAre consumables included in the monthly price?
No. As a rule, you provide soap, paper towels, and toilet paper; on request, we procure them and bill them transparently at cost. Refilling the dispensers at every cleaning is included in the monthly price. When supplies are running low, we let you know in good time.
Office sizeWhat office sizes do you clean in St. Pauli — and what applies above 1,000 m²?
Our sites range from 120 to 3,000 m². The starting price of €361.96 net per month applies up to 150 m² at 1× per week — smaller spaces pay the same price. Up to 1,000 m², the live chat gives you your non-binding final price in 30 seconds; above 1,000 m², we prepare a custom, non-binding quote within 24 hours.
AccessHow does your team get access to our office in St. Pauli?
We sign for keys, access fobs, or key cards with a documented handover record; alarm codes are stored securely. Cleaning takes place before the workday starts or after hours — you decide. Every cleaner is a permanent employee, holds a police clearance certificate, and signs an in-house NDA.