FAQ: office cleaning in Winterhude
Frequently asked questions about office cleaning in Winterhude
Straight answers on pricing, security, care for parquet and loft floors, and contract terms in Winterhude.
PricingHow much does office cleaning in Winterhude cost per month?
Office cleaning in Winterhude is billed as a fixed monthly rate based on office size and cleaning frequency. For weekly cleaning of up to 150 m², the monthly price starts at €361.96 net, plus 19% VAT. The flat rate fully covers pay above the collectively agreed wage, social security contributions, cleaning concentrates from Dr. Schnell and TANA green care, professional equipment, travel, and business liability insurance (€5 million). You’ll find specific examples for 150 m² at 2× a week, 300 m² at 3× a week, and 500 m² at 5× a week in the pricing overview above. For spaces over 1,000 m², we prepare a custom, non-binding quote.
PricingCan I get a non-binding price up front, without a site visit?
Yes. In our live chat, Eliza gives you your non-binding instant final price in 30 seconds — calculated from floor area and cleaning frequency, free of charge and without sign-up. This non-binding price applies even without a prior site visit. If you already have your own specification, you can upload it right in the chat. You’ll receive a non-binding written quote by email within 24 hours.
PricingWhat is not included in the monthly price?
The monthly price does not include, among other things, consumables (soap, paper towels, toilet paper) or additional services such as exterior window cleaning, deep cleaning, carpet deep cleaning, and special surfaces. For these additional services, you’ll receive a non-binding quote within 24 hours; the binding fixed price is set after the site visit. The monthly price does include all 30 tasks in the service specification (Leistungsverzeichnis), cleaning agents, equipment, travel, and business liability insurance up to €5 million.
PricingAre consumables included in the monthly price?
No. As a rule, you provide soap, paper towels, and toilet paper; on request, we procure them and bill them transparently at cost. Refilling the dispensers at every cleaning is included in the monthly price. When supplies are running low, we let you know in good time.
SecurityDoes Ruiz Büroreinigung use subcontractors or temp agency workers?
No. No subcontractors, no temp agency staff. All cleaning work is done exclusively by trained, permanent members of our own team (more than 20 permanent employees from 11 countries). Every cleaner holds a police clearance certificate and has signed an in-house confidentiality agreement (NDA). Your office is looked after by a dedicated team: we have hardly any staff turnover (exactly one departure since our founding in 2019), and cover usually comes from the same team.
ServicesDo you also clean medical practices, restaurants, or private homes in Winterhude?
No. Ruiz Büroreinigung Hamburg serves only commercial office space, law firms, agencies, and IT companies (no medical practices, no restaurants, no private homes).
Floor careHow do you care for historic parquet and modern loft and commercial floors?
Every surface gets the treatment it needs, so your floors keep their value: we clean historic herringbone and panel parquet on Mühlenkamp and Bellevue strictly with a barely damp mop, using residue-free cleaning concentrates from Dr. Schnell (EU Ecolabel) and TANA green care, suited to the wood. We clean industrial screed and polished concrete without build-up or slip hazards. Ornamental plaster ceilings are carefully dry-dusted.
Law firmsHow do you ensure discretion at law firms, foundations, and agencies?
As a rule, files, contracts, and client documents are neither touched nor moved. Every employee is bound to strict confidentiality by an in-house NDA, and on request we also sign your own NDA. We take over keys, access fobs, and alarm codes against a documented handover record. You can exclude confidential areas from cleaning at any time.
HoursWhen will our office in Winterhude be cleaned?
We clean outside your office and core working hours, on a schedule that suits you: either early in the morning, before your employees arrive, or in the evening, once everyone has left for the day. On request, we also clean on Saturdays. That way, your day-to-day business — customers, clients, and appointments — stays undisturbed.
ContractIs there a minimum contract term?
No. All contracts with Ruiz Büroreinigung Hamburg can be canceled monthly. You decide again every month. If you move or grow and need to adjust the floor space or cleaning schedule, that’s easy to do at the start of any month.
QualityWhat happens if something isn’t right?
Let us know in the live chat, by email, or by phone at +49 40 54 814 832; our dedicated team will put it right at no extra charge — on the same working day.
WinterhudeWhich parts of Winterhude do you serve?
Winterhude (postal codes 22297, 22299, 22301, 22303) is part of the service area of Ruiz Büroreinigung Hamburg. We clean, among other places, at Mühlenkamp, Jarrestraße, and Bellevue; locations such as Gertigstraße, Winterhuder Marktplatz, Leinpfad, and City Nord on Überseering are also part of the service area, as are the adjacent neighborhoods of Alsterdorf, Barmbek-Nord, Barmbek-Süd, Eppendorf, Harvestehude, and Uhlenhorst.