FAQ: office cleaning in Ottensen
Frequently asked questions about office cleaning in Ottensen
Everything you need to know about pricing, care for lofts and brick, discretion, and the process for commercial offices in Ottensen.
PricingHow much does office cleaning in Ottensen cost per month?
Office cleaning in Ottensen is billed as a fixed monthly rate based on office size and cleaning frequency: for up to 150 m² cleaned once a week, it starts at €361.96 net per month, plus 19% VAT. The flat rate covers everything: pay above the collectively agreed wage and social security contributions for your dedicated team, cleaning concentrates from Dr. Schnell and TANA green care, professional equipment, travel, and business liability insurance (€5 million). The pricing overview above shows specific examples for 150 m², 300 m², and 500 m². In the live chat, Eliza calculates your exact, non-binding price in 30 seconds.
PricingIs the chat price valid without a site visit?
Yes. In our live chat, Eliza gives you your non-binding instant final price in 30 seconds — calculated from floor area and cleaning frequency, free of charge and without sign-up. That price is valid even without a prior site visit. If you already have your own specification, you can upload it right in the chat. You’ll receive a non-binding written quote by email within 24 hours.
SecurityDoes Ruiz Büroreinigung use subcontractors or temp agency workers?
No. All cleaning work is done by our own permanent employees — no subcontractors, no temp agency staff. Our team includes more than 20 permanent employees from 11 countries. Every cleaner holds a police clearance certificate and signs an in-house confidentiality agreement (NDA). Since we were founded in 2019, exactly one employee has left our team — so your site stays in the hands of the same dedicated team and the same site manager for the long term.
ServicesDo you also clean cafés, bars, restaurants, or private homes in Ottensen?
No. Ruiz Büroreinigung Hamburg is a specialist firm that serves only commercial B2B office space, law firms, notary offices, agencies, and architecture firms. As a matter of principle, we don’t clean restaurants, pubs, bars, or private homes — that’s how we stay strictly focused on quality for Hamburg offices.
OttensenCan you properly clean historic brick lofts and wood floorboards?
Yes. We treat clinker brick and historic steel beams gently, without abrasive products. We clean oiled and sealed wood floorboards strictly with a barely damp mop, using pH-neutral concentrates from Dr. Schnell (EU Ecolabel). Seamless designer screed and carpets get care that suits each material.
HoursWhat time will our office in Ottensen be cleaned?
We work around your schedule, outside core working hours: either early in the morning, before work starts, or in the evening, after your team has left for the day. On request, we also clean on Saturdays. With dedicated teams, your day-to-day business and client meetings stay undisturbed. We accept keys, access fobs, and alarm codes only against a signed handover record.
ContractIs there a minimum contract term?
No. All contracts with Ruiz can be canceled monthly. You decide again every month. If you need to adjust your floor space or cleaning frequency because of a move, downsizing, or team growth, that’s easy to do at the start of any month.
QualityWhat happens if something isn’t right?
Let us know in the live chat, by email, or by phone at +49 40 54 814 832; our dedicated team will put it right at no extra charge — on the same working day.
PricingWhat is not included in the monthly price?
The monthly price does not include, among other things, consumables (soap, paper towels, toilet paper) or additional services such as exterior window cleaning, deep cleaning, carpet deep cleaning, and special surfaces. For these additional services, you’ll receive a non-binding quote within 24 hours; the binding fixed price is set after the site visit. The monthly price does include all 30 tasks in the service specification (Leistungsverzeichnis), cleaning agents, equipment, travel, and business liability insurance up to €5 million.
TravelIs there an extra charge for travel to Ottensen?
No, travel is included in the monthly price. We agree on vehicle access, parking, and times with you before the first appointment.
PricingAre consumables included in the monthly price?
No. As a rule, you provide soap, paper towels, and toilet paper; on request, we procure them and bill them transparently at cost. Refilling the dispensers at every cleaning is included in the monthly price. When supplies are running low, we let you know in good time.
Office sizeWhat office sizes do you clean in Ottensen — and what applies above 1,000 m²?
Our sites range from 120 to 3,000 m². The starting price of €361.96 net per month applies up to 150 m² at 1× per week — smaller spaces pay the same price. Up to 1,000 m², the live chat gives you your non-binding final price in 30 seconds; above 1,000 m², we prepare a custom, non-binding quote within 24 hours.
AccessHow does your team get access to our office in Ottensen?
We sign for keys, access fobs, or key cards with a documented handover record; alarm codes are stored securely. Cleaning takes place before the workday starts or after hours — you decide. Every cleaner is a permanent employee, holds a police clearance certificate, and signs an in-house NDA.