FAQ: office cleaning in Hamburg-Altstadt
Frequently asked questions about office cleaning in Hamburg-Altstadt
Everything you need to know about pricing, cleaning historic buildings, security, and the process in Hamburg-Altstadt.
PricingHow much does office cleaning in Hamburg-Altstadt cost per month?
You pay a fixed monthly rate based on office size and cleaning frequency. For up to 150 m² cleaned once a week, it starts at €361.96 net per month. The rate includes pay above the collectively agreed wage for your dedicated team, social security contributions, cleaning concentrates from Dr. Schnell and TANA green care, travel, and business liability insurance (€5 million); 19% VAT is added on top. See the pricing examples on this page for 150 m², 300 m², and 500 m². In the live chat, Eliza calculates your exact, non-binding price in 30 seconds.
PricingWhat is not included in the monthly price?
The monthly price does not include, among other things, consumables (soap, paper towels, toilet paper) or additional services such as exterior window cleaning, deep cleaning, carpet deep cleaning, and special surfaces. For these additional services, you’ll receive a non-binding quote within 24 hours; the binding fixed price is set after the site visit. The monthly price does include all 30 tasks in the service specification (Leistungsverzeichnis), cleaning agents, equipment, travel, and business liability insurance up to €5 million.
PricingAre consumables included in the monthly price?
No. As a rule, you provide soap, paper towels, and toilet paper; on request, we procure them and bill them transparently at cost. Refilling the dispensers at every cleaning is included in the monthly price. When supplies are running low, we let you know in good time.
Office sizeWhat office sizes do you clean in Hamburg-Altstadt — and what applies above 1,000 m²?
Our sites range from 120 to 3,000 m². The starting price of €361.96 net per month applies up to 150 m² at 1× per week — smaller spaces pay the same price. Up to 1,000 m², the live chat gives you your non-binding final price in 30 seconds; above 1,000 m², we prepare a custom, non-binding quote within 24 hours.
PricingCan I get the price for my office in Hamburg-Altstadt without a site visit?
Yes. The non-binding instant final price in the live chat applies without a site visit and is calculated solely from floor area and cleaning frequency. A site visit is optional and free of charge; it is carried out by the owner or a member of our team. You’ll receive a binding fixed price after the site visit.
AltstadtCan you properly clean landmark-protected floors and clinker brick?
Yes. We treat clinker brick and terrazzo with pH-neutral specialty cleaners, and hardwood floorboards with a barely damp mop and no standing water. We never use harsh abrasives or acidic all-purpose cleaners. For weathered or heavily worn floors, we offer machine deep cleaning at a binding fixed price after the free site visit.
SecurityDo you use subcontractors or temp agency workers?
No. All cleaning work is done by our own permanent employees — no subcontractors, no temp agency staff. We employ more than 20 permanent staff from 11 countries. Every cleaner holds a police clearance certificate and signs an in-house confidentiality agreement (NDA). Since our founding in 2019, exactly one cleaner has left our team — so the same team, with a dedicated site manager, usually cleans your office every week.
How it worksDo you also clean outside office hours?
Yes. We clean outside core business hours: early in the morning before opening, in the evening once your team has left for the day, or on Saturdays on request. That way, your day-to-day business stays undisturbed. We accept keys, access fobs, and alarm codes only against a detailed, signed handover record.
AltstadtDo you already clean offices in Hamburg’s city center?
Yes. In Hamburg’s city center, for example, we clean the offices of Delphi Communications and Basko Healthcare on neighboring Neuer Wall. The engineers at KREBS+KIEFER and the IT consultancy Contiva in nearby HafenCity are also clients of ours. In Hamburg-Altstadt, we clean, among other places, at Alter Wall, Ballindamm, Deichstraße, Glockengießerwall (border with St. Georg), Rödingsmarkt, and Spitalerstraße.
ContractIs there a minimum contract term?
No. Every cleaning contract with Ruiz can be canceled monthly — no 12- or 24-month lock-ins. You decide month by month, and you can adjust floor area and cleaning frequency at the start of any month.
Who we serveDo you also clean medical practices, restaurants, or private homes in Hamburg-Altstadt?
No. Ruiz Büroreinigung Hamburg cleans commercial office space exclusively — our sites range from 120 to 3,000 m² — for law firms, tax advisors, IT companies, agencies, financial services providers, and coworking spaces. We do not take on medical practices, restaurants, or private homes. For your office in Hamburg-Altstadt, the live chat gives you the non-binding instant final price in 30 seconds. Or give us a call: +49 40 54 814 832.
QualityWhat happens if something isn’t right?
Let us know in the live chat, by email, or by phone at +49 40 54 814 832; our dedicated team will put it right at no extra charge — on the same working day.