FAQ: handyman service
Frequently asked questions about handyman service for office clients
What office heads, office managers, and managing directors want to know before their first request.
Who it’s forWho can use the handyman service?
Only companies with an active cleaning contract with Ruiz Büroreinigung Hamburg. The service is a benefit for existing clients and can only be booked together with a cleaning contract — not for offices without a cleaning contract, and not for residential buildings or private households. If you’re not a client yet, Eliza gives you the non-binding monthly price for your office cleaning in under 30 seconds in the live chat; once we’ve started, the handyman service is available to you.
WhoDoes the cleaning team do the handyman work?
No. We have an employee of our own for that: our handyman comes at an agreed time and does the job. Your cleaning team sticks to cleaning, and the agreed cleaning in your office continues unchanged.
ServicesWhich jobs does the handyman do himself?
Four kinds of small jobs: mounting smart TVs and monitors on the wall; hanging pictures, whiteboards, coat racks, and shelves; replacing plug-in bulbs; and small painting jobs such as filling anchor holes and repainting individual spots. What they have in common: they can be done safely with a toolbox, with no license, specialist inspection, or formal sign-off required. Everything else belongs in the hands of a specialist contractor.
CostIs the handyman service included in the cleaning price?
No. The handyman service is an add-on and is billed separately; the monthly rate for your office cleaning is unaffected. We tell you the price before the work begins; travel and materials are factored in and included in it. The handyman service appears as a separate line item on your cleaning invoice, or on a separate invoice if you prefer. Larger jobs are handled by a referred trade business, which sends you its own quote and bills you directly.
RequestsHow do I request a job?
Tell your site manager or give us a call: +49 40 54 814 832, Monday through Saturday, 9 a.m. to 5 p.m. A photo of the spot and a note on what should hang or light up there are enough. We’ll get back to you with a date and price for our handyman or, for larger jobs, give you the name of a business from our network.
SchedulingWhen will the job be done?
At a time we agree with you when you make the request. We’ll also tell you then what we need from you, such as the device or the bracket. If you’d like, we’ll schedule it to fit in with our cleaning times.
NetworkWhat happens with larger jobs, such as electrical work, plumbing, or an entire wall?
Our handyman doesn’t take on these jobs. If our trades network includes a suitable specialist contractor we’ve worked with for years, we’ll recommend it to you on request and put you in touch. The referral is free of charge, and we receive no commission. The quote, the contract, and the invoice are handled directly between you and the business; it works in its own name and under its own liability. You schedule the appointment directly with the business.
LiabilityWho is liable if something gets damaged during a job?
If damage occurs during a job done by our handyman, report it to your site manager; we’ll work out the claim with you. A referred trade business carries out its work in its own name; its own liability and insurance apply.
LimitsDo you also offer the handyman service without a cleaning contract or for residential buildings?
No. We don’t provide handyman services for residential buildings, one-off jobs for companies without a cleaning contract, or renovations. The service is a benefit for the companies whose offices we clean regularly: one point of contact, and no outside company for the small jobs.
ContractDoes the handyman service change my cleaning contract?
No. Your cleaning contract stays unchanged and can be canceled monthly: by the 15th of any month, effective at month-end, in text form (Textform). The handyman service is an add-on that you use as needed and that is billed separately; it doesn’t extend any contract term. Learn more on our Month-to-month office cleaning page.
SafetyDoes the handyman also do electrical work?
Only replacing plug-in bulbs. Anything involving wiring — outlets, cables, connections, or hardwired light fixtures — belongs to the electrical trade and is carried out exclusively by a qualified electrical contractor; feel free to ask us for a recommendation. The same limit applies to plumbing and to painting beyond touching up individual spots.