FAQ: agencies
Frequently asked questions about office cleaning for agencies
Answers to the questions office managers, studio managers, and managing directors of Hamburg agencies typically ask.
PricingHow much does office cleaning for an agency in Hamburg cost?
The cost depends only on office size and cleaning frequency — there’s no industry surcharge for agencies. Prices start at €361.96 net per month (up to 150 m², 1×/week). Based on our pricing formula, 200 m² cleaned twice a week costs €529.58 net per month, and 400 m² cleaned three times a week costs €995.45. Pay above the collectively agreed wage, social security contributions, cleaning products, travel, and business liability insurance up to €5 million are all included. In the live chat, Eliza gives you your non-binding final price in 30 seconds; the non-binding written quote follows within 24 hours.
How it worksWill your team clear away our drafts, samples, and moodboards?
No. Work materials stay exactly where they are: our team doesn’t touch moodboards, campaign walls, layouts, product samples, or the equipment at your workstations. We clean clear desk surfaces, floors, the kitchen, and the restrooms. We wipe whiteboards only if you explicitly approve it. We record what’s off-limits in the scope of work — during a free site visit, if you wish.
How it worksWhen do you clean if our team often works late?
We set the cleaning window together with you: early in the morning from 6 a.m., before the first meeting; in the evening, once your team has left; or on Saturdays by arrangement. If your working hours shift during a longer project phase, we move the time window by arrangement. You can reach our team Mon–Sat, 9 a.m.–5 p.m.
How it worksCan you also prepare meeting rooms ahead of a client pitch?
Yes, by arrangement. We add recurring meetings to the cleaning schedule; just let us know about individual meetings in advance. Then the table and glass surfaces are clean, the chairs aligned, glasses and dishes cleared away, and the kitchen and restroom in order before your client arrives. No one cleans in the room while a meeting is in progress.
ContractHow flexible is the contract if our agency grows or gives up space?
All contracts can be canceled monthly, with no minimum term. You can adjust office size and cleaning frequency at the start of any month — for example, when a new account brings an extra team on board or you no longer need a project space. The flat rate is then based on the new office size and frequency. We clean offices from 120 to 3,000 m²; for more than 1,000 m², we prepare a custom, non-binding quote.
StaffDo you use subcontractors or rotating temps?
No. Only our own permanent employees work at Ruiz — more than 20 people from 11 countries, and not a single subcontractor. Every cleaner provides a police clearance certificate. Your office is looked after by a dedicated team; if someone is out, cover usually comes from our own team. We have hardly any staff turnover: since our founding in 2019, exactly one employee has left.
SecurityHow do you protect unpublished campaigns and client data?
Every cleaner signs our in-house confidentiality agreement — always, not only when you ask. On request, we also sign your own agreement. We don’t look at documents, drafts, or screens. We accept keys and access fobs only against a signed handover record.
ServiceDo you also take care of the kitchen, coffee bar, and dishes?
Yes. The kitchen and coffee area are part of every visit: countertops, sink, and faucets, the outside of the coffee machine, kettle, and fridge, and the floor. We load or unload the dishwasher by arrangement. You provide consumables such as soap and paper; on request, we source them for you and bill them transparently at cost.
How it worksHow soon can you start?
We usually start within 2–7 business days, depending on capacity. Eliza gives you the non-binding monthly price in 30 seconds in the live chat, and the non-binding written quote arrives within 24 hours. If you like, you can schedule a free site visit first: the owner or a member of our team will come by and go over rooms, time windows, and off-limits areas with you.