PricingHow much does office cleaning for a family office in Hamburg cost?
The cost depends only on office size and cleaning frequency — there’s no industry surcharge for family offices. Prices start at €361.96 net per month (up to 150 m², once a week); the pricing table on this page shows the net monthly rates for 150, 250, 400, and 600 m². The flat rate fully includes the collectively agreed wage (€15.00 gross per hour, wage group 1), social security contributions, eco-certified professional supplies, travel, and business liability insurance up to €5 million. In the live chat, Eliza gives you your non-binding final price in 30 seconds — no site visit needed. The non-binding written quote follows within 24 hours.
StaffHow many Ruiz employees enter our premises — and are they always the same people?
As few as possible: your site is looked after by a dedicated core team, usually two cleaners, plus a named site manager as your point of contact. All of them are permanent employees on our payroll with full social security coverage — we work with more than 20 employees of our own and not a single subcontractor. Staff turnover is correspondingly low: since our founding in 2019, exactly one person has left the company. If someone is out on vacation or sick leave, cover usually comes from the same team.
How it worksCan we meet the cleaning team before the first visit?
Yes — and we strongly recommend it. For the site visit, the owner or a member of our team comes to your office, goes over rooms, surfaces, and time windows with you, and introduces the people who will be working in your offices. Only then do you hand over keys and access fobs — against a documented handover record.
SecurityHow do you protect confidentiality in a family office?
On three levels: people, paper, and protocol. Every cleaner provides a police clearance certificate and signs our in-house confidentiality agreement as standard; on request, we also sign your own agreement. Documents, wealth reports, and mail stay untouched, we don’t look at screens, and your clean-desk policy is respected. Keys and access fobs are tracked with a documented handover record, and every cleaning visit is logged in a service record. This chain has no gaps because only our own permanent employees do the work — never outside firms.
SecurityCan we exclude vaults, archives, or secure storage rooms from cleaning?
Yes. The scope of work states in writing which rooms our team enters and which it doesn’t. Excluded rooms stay excluded; on request, we clean them only by prior arrangement and with someone from your organization present. We keep historic archives and file rooms dust-free without moving or looking at any holdings.
ProductsHow do you care for oiled hardwood, marble, and designer furniture?
During the site visit, we define a method for each surface and record it in the scope of work. Oiled and waxed parquet is cleaned with a barely damp mop and a pH-neutral solution; marble and natural stone only with stone-safe concentrates — never with acidic cleaners or abrasives. Brass, plasterwork, paneled doors, and picture frames are dry-dusted. Designer furniture, leather, and upholstery are treated only by the method agreed with you. We work with eco-certified concentrates from Dr. Schnell (EU Ecolabel). We don’t touch the artworks and antiques themselves — their care stays with your conservators.
SecurityWho is liable if a piece of furniture or a floor gets damaged?
We carry business liability insurance up to €5 million, including damage to your property. Report any damage to your dedicated site manager and we’ll take care of it right away; minor issues are usually fixed the same day. We reduce the risk up front with the agreed care plan for each surface and our own trained staff.
How it worksDo you also prepare meeting and guest rooms before advisory board or shareholder meetings?
Yes, as a scheduled extra service. Tables are cleaned and polished, chairs aligned, glasses and carafes set out, reception and coatroom made ready — all done before the first guest arrives. No one cleans during the meeting. Recurring meetings become a permanent part of the cleaning schedule; for one-off meetings, just let your site manager know, even at short notice.
How it worksWhen do you clean — and how do you document who was there and when?
We clean only in the time window agreed in advance: early mornings from 6 a.m., evenings from 6 p.m., or Saturdays by arrangement. No one works in your offices during shareholder, advisory board, or client meetings. Every cleaning visit is documented, keys and access fobs are tracked with a handover record, and your dedicated site manager remains your single point of contact. You can reach us Mon–Sat, 9 a.m.–5 p.m.
ContractDo you also clean smaller offices starting at 120 m² — and how flexible is the contract?
We clean office space from 120 to 3,000 m², including a single grand main floor or one floor of a villa. All contracts can be canceled monthly, with no minimum term: you can adjust office size and frequency at any time, effective at the start of the next month. Prices start at €361.96 net per month for up to 150 m² with weekly cleaning. We keep clients through consistent quality, not long contract terms.
ServiceDo you also clean private homes or guest apartments for the shareholder family?
No. Ruiz Büroreinigung Hamburg cleans commercial office space only — family offices, wealth managers, foundations, law firms, tax advisory firms, IT companies, and agencies. Private households, medical practices, and restaurants are outside our range of services. That keeps our team focused on what it does every day.