Switch cleaning companies in Hamburg — without missing a single day of cleaning.

There’s no one-size-fits-all notice period. What counts is what your contract says — in practice, we usually see four weeks to three months, effective at the end of a month or quarter. If your contract says nothing, it depends on how the contract is classified legally: under a contract for work, which is how ongoing cleaning contracts are often classified, you can terminate at any time, but you still owe the fee, minus any expenses the provider saves. Under a service contract (Dienstvertrag), the notice periods in § 621 BGB apply — with monthly payment, that means notice by the 15th to end the contract at the end of that month. This is a general overview, not legal advice.

Find the section on term and termination in your contract (usually headed “Laufzeit und Kündigung”), and always read the minimum term and the notice period together: with a 12-month term and 3 months’ notice, your deadline arrives after just 9 months. Once you know the agreed notice period, the notice period check on this page calculates your next possible date.

The law doesn’t prescribe a specific form for terminating a cleaning contract, but many contracts do. If yours requires written form (Schriftform), that means paper with a handwritten signature — an email counts only as text form. Receipt matters, too: the notice period runs from the day your termination reaches the recipient, and in a dispute, you have to prove it arrived.

The safe options are delivering it in person against a written acknowledgment of receipt, or having it delivered by a courier who knows what the letter says and notes the date, time, and place. According to case law, a proof-of-mailing receipt alone doesn’t reliably prove that the letter arrived. Keep a signed copy and the proof of delivery.

In business-to-business contracts, such clauses are permitted — the ban on automatic one-year renewals protects only consumers, not your company. For you, that means the deadline is everything. Put it in your calendar with about four weeks’ lead time, and add the phrase “or, alternatively, on the next possible date” (hilfsweise zum nächstmöglichen Zeitpunkt) to your termination letter.

Termination for good cause is the exception. It usually requires that you’ve already complained about the defects in writing, set a reasonable deadline for fixing them, and seen that deadline pass without result — and that you terminate promptly once you learn of the grounds. Whether that holds up in your situation is a question for a lawyer to assess case by case. If the termination without notice fails, the deadline for terminating with notice has often already passed.

It can. If your contract is classified as a contract for work, you can terminate at any time, but your current provider is still entitled to the fee, minus the expenses it saves as a result. So “you can terminate at any time” isn’t the same as “you can walk away for free.” Do the math before you end a minimum term early.

Yes, and in a way others can verify: photos, ideally taken on the cleaning day, the date and time, the area affected, which agreed task got skipped, when you notified the provider, and how they responded. This record helps you in your dealings with your current provider — and helps us make sure the same problems don’t come back at your office.

Not if you follow the right order: quote and start date first, then give notice. We schedule our first cleaning for the day after your old contract ends and keep the team free for that day. And you won’t pay double for any week, either.

We advise against it. Two providers with access at the same time means unclear responsibility — for defects and for keys. If your current provider needs access until its last day on site, give us a spare set from your own stock in advance, against a signed record. That way, no day goes without cleaning, and it’s still clear who has access.

It all happens at a single appointment: your current provider returns all keys, transponders, and cards to you — not to us. You check them against the list from the old handover records, deactivate electronic access items, and change the alarm code. Then we take the access items we need from you against a written handover record listing the number, description, quantity, date, and signature. A short walk-through confirms that every door opens.

Codes can’t be returned; they have to be changed — by you or your security provider after the last day of the contract. At Ruiz, we deliberately keep alarm codes off the key list, and only the team members who actually clean your site receive them.

Demand their return in writing, with a deadline and a proposed date, and note what’s missing. Deactivate electronic access items immediately — a deactivated transponder won’t open any door. For mechanical keys, decide on next steps with your locksmith. This is a matter of your contract with your current provider — we can’t give you legal advice on it.

Usually within 2–7 business days after you confirm, depending on the size of your site, the cleaning schedule, and available team capacity. You get the non-binding final price instantly in the live chat, and the non-binding written quote within 24 hours. The free site visit is optional — your online price applies even without one.

No. Our contracts can be canceled monthly, with no minimum term and no automatic renewal clause. Give notice by the 15th, and the contract ends at the end of that month; from the 16th on, it ends at the end of the following month — so you’re never locked in for more than about six weeks. You can also adjust frequency and floor area at the start of any month.

At Ruiz Büroreinigung Hamburg, only our own permanent employees do the cleaning. We don’t take over another company’s staff, and we don’t use subcontractors. You get a dedicated team that is briefed on your site and stays with you. What, if anything, applies regarding your current provider’s staff is a matter of your contract with that provider.

The quickest route is your current scope of work, your floor area in square meters, and the cleaning frequency you want. That lets us price on the same basis as your current provider, so the comparison holds up. If you don’t have a scope of work, your floor area and cleaning schedule are enough for the instant, non-binding final price in the chat.

Any time. We work around the end of your contract, not the calendar. Tell us your earliest end date, and we’ll plan the on-site briefing, key handover, and first cleaning around it.