Our staffing model · 100% our own permanent staff
Ruiz Büroreinigung Hamburg cleans offices from 120 to 3,000 m² — and since our founding in 2019, we’ve done it exclusively with our own permanent employees. No outside company that picks up your keys in the evening, no chain of contractors where nobody is responsible by the end of the line. Every cleaner on your premises is employed by us, paid under the collective agreement, vetted with a police clearance certificate (Führungszeugnis), and bound to confidentiality.
A business model, not a slogan
For us, “no subcontractors” isn’t a marketing line — it’s a cost decision. Employing our own permanent staff under the framework collective agreement for commercial cleaning (Rahmentarifvertrag Gebäudereinigung) costs us far more than a chain of outside contractors: €15.00 gross per hour in wage group 1, social security contributions, sick pay, paid vacation, onboarding, work clothing, and training. A provider that farms out the same floor space through two or three layers of subcontracting pushes these costs down — and passes responsibility down the line along with them.
In return, you get something you can’t buy after the fact: continuity. The same team works in your office every week — a team that knows which conference room needs to be ready first thing Monday morning, which filing cabinets are off-limits, and where the access fob is kept. Since we were founded in 2019, exactly one cleaner has left the company; more than 90% of our original employees are still on the team today. You can read more about the people behind the work on our About us page.
And you can check for yourself. We’ll show you our certificates of good standing (Unbedenklichkeitsbescheinigungen) from the statutory health insurance fund (Krankenkasse) and the statutory accident insurer (Berufsgenossenschaft), along with the time records for your site. A promise you can verify is worth more than one you can only read.
The biggest frustration in the market
Six patterns office managers in Hamburg report again and again — and they’re structural, not coincidental.
In a chain, the actual cleaning drifts away from the company you signed with. From the outside, it’s almost impossible to tell who is really on your premises.
Even within the industry, constantly changing staff is considered the number one warning sign. It’s a direct result of how the chain is priced.
As long as everything goes well, nobody notices the chain. You notice it the moment a device is damaged or a document goes missing.
Every staff change wipes out what the team has learned about your office. The drop in quality after a few weeks isn’t bad luck — it’s staff turnover.
Whoever cleans your office has access to files, screens, and server rooms. In a chain, there’s no longer any way to pin down who those people are.
A quote well below market rates isn’t a bargain — it’s a bill that someone else pays, often the cleaner.
Side by side
Ten points you can check in any cleaning quote in Hamburg — no matter who you end up hiring.
| Criterion | Subcontractor chain | Ruiz Büroreinigung Hamburg |
|---|---|---|
| Staffing | The contract is passed on to subcontractors, sometimes across several layers | 100% our own permanent employees, 0 subcontractors, 0 temp agency workers (Leiharbeit) |
| Who is on your site | Constantly changing and hard to identify from the outside | One dedicated team with a permanent site manager, all known to you by name |
| Staff retention | High turnover, many departures in the first year | Hardly any staff turnover — 1 departure since 2019; over 90% of the original team still here |
| Cover for absences | A last-minute outside worker who doesn’t know your site | Usually from the same team, already briefed on your site |
| Background checks | Usually impossible to trace at the last link in the chain | Police clearance certificate before the first shift, documented |
| Confidentiality | The NDA often covers the company you hired, not the person actually doing the cleaning | An NDA for every team member on your site, plus your own NDA on request |
| Keys and access fobs | Passed along informally, with no consistent documentation | Signed handover record, fixed assignment, documented return |
| Complaints | Responsibility shifts back and forth between contractor and subcontractor | One point of contact; issues usually fixed the same day |
| Proof of compliance | Held by third parties and has to be requested first | Certificates of good standing from the health insurance fund and BG BAU (our statutory accident insurer) on request |
| Contract term | 12–24 months, with notice periods | Cancel monthly, no minimum term |
Confidentiality as a requirement
For these three groups, who enters the office after hours isn’t a matter of convenience — it’s a professional obligation.
Professional confidentiality doesn’t end when the workday does. Anyone with access to client files must be identifiable by name and bound by contract.
Tax secrecy (Steuergeheimnis) requires control over who enters your offices. A chain of outside companies can’t give you that control.
Where source code is on the screens and hardware is out in the open, a team that knows the routine matters more than the lowest hourly rate.
The legal context
Plenty of marketing copy claims that clients are automatically liable for the wages of their cleaning company’s subcontractors. Stated that broadly, it isn’t true. Guarantor liability (Bürgenhaftung) under § 14 of the Posted Workers Act (AEntG) and § 13 of the Minimum Wage Act (MiLoG) applies to the company that passes its own contractual obligation on to subcontractors. According to case law from the Federal Labor Court (BAG), if you only have your own office space cleaned, you are generally not affected (ruling of October 16, 2019, 5 AZR 241/18). In a chain, the liability falls on your service provider — not on you.
What does affect you is what happens in your office as a result. Commercial cleaning is one of the priority sectors for the customs unit that polices undeclared work (Finanzkontrolle Schwarzarbeit). Inspections take place where the work is done — on your premises — and as the client, you are required to cooperate and provide information. If wages go unpaid somewhere in the chain, the result is sudden staff changes, drops in quality, and, in the worst case, the collapse of the company actually doing the cleaning. Under § 21(2) of the Minimum Wage Act, a business commits an administrative offense only if it has work performed on a substantial scale and hires a provider that it knows — or, through negligence, does not know — is not paying the minimum wage on that contract.
With us, the question never comes up, because there is no chain. Ruiz Büroreinigung Hamburg doesn’t subcontract your job or supply you with temp staff; we clean with our own permanent employees, paid under wage group 1. If customs inspects your site, you won’t find an outside company there whose wages you know nothing about. We’ve listed the certificates we provide in this section, and we cover the industry basics in detail in our guide to the collective wage agreement for commercial cleaning (Lohntarifvertrag). This is general information, not legal advice.
Transparent fixed prices
Our own staff raise our costs — but often not your price. You pay a fixed monthly rate for your office cleaning, based on floor area and frequency. Up to 150 m², the base rate starts at €361.96 net per month; above that, the price rises linearly in 25 m² increments. The price table in this section shows the monthly rates for 150, 250, 400, and 600 m² with cleaning once, twice, three, or five times a week — every figure comes straight from our pricing formula, not from a sales negotiation.
Our prices are based on a calculated hourly rate of at least €33 net per hour, in line with the collective agreement. It covers the collectively agreed wage, social security contributions, paid vacation and sick pay, onboarding, supplies, and insurance. Quotes well below that cut corners on one of these items — most often on the time actually spent working in your office. You’ll find a detailed breakdown on our pricing page.
What you don’t pay for: the middlemen. In a subcontractor chain, every layer takes its cut, and the savings are squeezed out of the last one. With us, your money goes straight to the team that cleans your office — one reason the team has barely changed since 2019.
Pricing overview
Monthly flat rate, net — examples
| Area | 1×/wk | 2×/wk | 3×/wk | 5×/wk |
|---|---|---|---|---|
| up to 150 m² | €361.96 | €479.11 | €642.13 | €1,042.09 |
| 250 m² | €462.91 | €580.06 | €783.46 | €1,223.80 |
| 400 m² | €614.33 | €731.48 | €995.45 | €1,496.36 |
| 600 m² | €816.23 | €933.38 | €1,278.11 | €1,859.77 |
All prices are non-binding monthly flat rates, net, plus 19% VAT. They include the collectively agreed wage (Tariflohn) for wage group 1 (€15.00 gross/hour), social security contributions, professional supplies, travel, and business liability insurance up to €5 million. Cancel monthly; no surcharge for cleaning products.
What clients say
Verified Google reviews from Hamburg office clients — linked and easy to check.
FAQ: our staffing model
What office managers, law firm partners, and managing directors in Hamburg most often want to know before switching providers.
Our team is available Mon–Sat, 9 a.m.–5 p.m., at +49 40 54 814 832 or in the live chat with Eliza.
Yes. Since our founding in 2019, every job has been done by our own permanent employees — currently more than 20 people from 11 countries, with no temp agency workers and no outside companies. This isn’t an add-on option; it has been our business model since day one. One figure shows how stable the team is: in seven years, exactly one cleaner has left the company, and more than 90% of our original employees are still on the team today.
Often you can’t tell from the outside, but there are four reliable checks. First, ask in writing for the in-house share — the portion of the cleaning done by the company’s own employees. Second, ask to see the certificates of good standing from the health insurance fund and the statutory accident insurer. Third, request the time records for your site; they show whether the hours in the quote are actually being worked. Fourth, watch for frequent staff changes — in this industry, they’re the clearest warning sign. A contract clause that rules out subcontractors or makes them subject to your approval is more effective than any certificate after the fact.
As a rule, no. Guarantor liability for minimum wages under § 14 of the Posted Workers Act and § 13 of the Minimum Wage Act applies to companies that pass their own contractual obligations on to subcontractors. According to case law from the Federal Labor Court, a business that only has its own office space cleaned doesn’t fall into that category (ruling of October 16, 2019, 5 AZR 241/18). What does affect you are the practical consequences: the customs unit that polices undeclared work makes commercial cleaning a priority for inspections — and it inspects where the work is done, on your premises, where you’re required to cooperate. This is general information, not legal advice.
On request, we provide the certificate of good standing from our health insurance fund, which collects our social security contributions, the certificate of good standing from BG BAU, our statutory accident insurer, the tax compliance certificate from the tax office, proof of our business liability insurance up to €5 million, and our listing with the Hamburg Chamber of Crafts (Handwerkskammer Hamburg) in its register of trades that require no master craftsman license. For your site, we add the time records under § 17 of the Minimum Wage Act. A certificate of good standing is only ever a snapshot of the day it’s issued. What tells you more is a current certificate combined with the fact that we have no subcontractor chain whose paperwork you’d have to chase.
Yes. Every cleaner is a permanent employee and, before their first shift, submits a police clearance certificate, which we check and keep on file. For data protection reasons, we can’t hand you the document itself — it contains our employees’ personal data. But we’ll confirm in writing that we have checked a police clearance certificate for every person assigned to your site. On top of that, every team member signs a confidentiality agreement, and we’ll also sign your own NDA on request. We accept keys and access fobs only against a signed handover record.
No. Cover usually comes from the same team that already knows your site. That’s exactly why we keep more than 20 permanent employees instead of staffing every site to the bare minimum. Whoever covers has been briefed on your site, knows the special areas and arrangements, and gets the key through the same handover procedure. So you don’t have to explain all over again which room needs to be ready when.
In our calculations, yes; on your invoice, usually not. Permanent employees in wage group 1 at €15.00 gross per hour, with social security contributions, paid vacation, and sick pay, cost more than a chain that cuts costs at the last link. On the other hand, we don’t have the layers of middlemen that each take a cut in a chain. The bottom line: prices start at €361.96 net per month for up to 150 m² cleaned once a week, based on a calculated hourly rate of at least €33 net per hour. In the live chat, Eliza gives you your non-binding final price in under 30 seconds.
We usually start 2–7 business days after you give us the go-ahead, depending on capacity. We plan the process around the notice period of your current contract so there’s no gap: the site visit, scope of work, key handover against a signed record, and briefing of your dedicated team all happen during the remaining contract term. For a step-by-step guide to a smooth switch, see our page on switching cleaning companies in Hamburg. After that, you can cancel our contract monthly — there’s no minimum term.
Service area
Ruiz Büroreinigung Hamburg serves more than 50 office sites across Hamburg — always with our own permanent staff and short travel times.
Calculate your non-binding monthly price in 30 seconds in the chat with Eliza — or request your non-binding written quote within 24 hours. Only our own permanent employees work in your office. For us, that’s not an extra — it’s the baseline.
Carl-Petersen-Straße 92b, 20535 Hamburg · Mon–Sat, 9 a.m.–5 p.m. · Non-binding quote within 24 hours · Cancel monthly
